Quality Assurance measures come into play to ensure that there is no mismatch between what your customer ordered and what was picked by the associates. These checks include packaging appropriateness, labeling accuracy and order accuracy. After QA is done, the finished packages are ready for shipping.

A pick and pack fee is a charge that fulfillment centers or warehouses apply for the services involved in the pick and pack process. It typically includes the costs of selecting the items, preparing them for shipping, and packaging materials. The fee can vary depending on factors such as the complexity of the order, the number of items picked and packed, and any additional value-added services provided.

An order management system is the heart of an efficient pick-pack-ship process and serves as a centralized hub designed to handle orders from all your sales channels, including your website, major marketplace, social media platforms and more. It helps you organize, automate and optimize the purchase to fulfillment workflow. An OMS platform not only finds the best way to pick, pack, and ship your orders but also gives insight into every step of the process so you can improve your efficiency using KPIs and find ways to become more cost-efficient.

An Order Management System (OMS) provides numerous benefits for businesses, including streamlined order processing, improved inventory management, enhanced customer satisfaction and increased operational efficiency. It centralizes order-related information, facilitating real-time tracking and visibility across the entire order lifecycle. By integrating with various channels, an OMS ensures consistency in order fulfillment, reducing errors and minimizing delays. Additionally, it empowers businesses to make data-driven decisions, optimize inventory levels, and adapt to changing market demands, ultimately contributing to a more agile and competitive operation.

After choosing the appropriate order picking system, you must track or measure how well it is performing. We need to take two elements into consideration: accuracy and speed, and, in that very same order.

There’s not much point in making super-quick picks if your customers get incorrect items or partially complete orders. So, here are the main warehouse picking KPIs you must track:

• Rate of Return: High return rates often indicate errors in order picking or fulfillment that need to be addressed.
• Picking Accuracy: Ensuring each order is picked correctly the first time reduces rework and boosts customer satisfaction.
• Average Order Processing Time: Measuring how quickly orders are fulfilled highlights opportunities for efficiency improvements in your operations.