Last Mile Tracking

Track Your Shipment Delivery Below or Call 1-866-711-3129

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Frequently Asked Questions

Find answers to frequently asked questions. If your question is not found below, you can contact customer service at 1-866-711-3129.

- Ryder will call, text, and email you using all contact information provided by your point of purchase.
- Yes, our scheduling team or third-party delivery locations will need to speak with you to confirm the delivery date.
- Your merchandise may still be in transit to our Ryder location. Scheduling calls are placed once your merchandise arrives on dock.
- Two-hour time frames are provided the afternoon prior by the local delivery location. You will be called on your primary contact phone number.
- ETA to point of delivery depends on the merchandise you have purchased. As a general rule- mattress orders take approximately 14 business days from date of purchase. The dates for other merchandise will vary bases on availability and production schedule.
- Your order will ship to Ryder based on availability, and schedule at your place of purchase.
- Processing and shipping times are determined by the company you purchased the items from.
- Contact customer service via chat on our website, or call 866-711-3129.
- Contact customer service via Chat on our website, or call 866-711-3129.
- Not all merchandise is eligible for upgrade. Contact your point of purchase for options to change the service level. You will not be able to schedule until the upgrade is approved and sent to Ryder.
- Your point of purchase will provide the service level to Ryder based on the merchandise you have purchased.
- Contact customer service via Chat on our website, or call 866-711-3129.
- Yes, you may change your delivery date at any time. Available dates are based on frequency of delivery routes planned in your zip code.
- Time frames are set geographically based on the orders on the truck for that day. We suggest you provide a preferred delivery time window at time of scheduling. We cannot guarantee your time frame.
- Not all merchandise is eligible for upgrade. Contact your point of purchase for options to change the service level. You will not be able to schedule until the upgrade is approved and sent to Ryder.
- Contact customer service via Chat on our website, or call 866-711-3129.

Have Other Questions?

Please call us at 1.866.711.3129 or email customerservice@ryder.com

Ryder Last Mile FAQs

Still have questions? Expand the FAQs to learn more. Complete the form to speak with a Ryder logistics expert.

- Enter the phone or order number and zip code on this page, then select Track Shipment to locate a delivery from Ryder.
- Processing and shipping times are determined by the company you purchased from. Orders ship to Ryder based on their availability and schedule.
- Yes. Ryder will call, text, and email using the contact information provided by your point of purchase.
- Yes. The scheduling team from Ryder or third-party delivery location will need to speak with you to confirm a delivery date.
- If you haven’t received a call, it may be because your order is still on its way to a Ryder facility. Ryder will call to schedule a delivery once the merchandise arrives at our location.
- Ryder provides two-hour delivery time frames to your primary contact phone number the afternoon before a delivery.
- For a late or missed delivery from Ryder Last Mile, contact customer service 1-866-711-3129, or email customerservice@ryder.com.
- Yes, as long as your order is not out for delivery, you may change your Ryder Last Mile delivery date at any time subject to availability using RyderView™.
- Not all merchandise is eligible for a delivery service upgrade. Contact your point of purchase to make this request. Scheduling resumes after an approval is sent to Ryder.