Optimize your returns, and reverse logistics, to enhance your customer experience and reduce costs. At Ryder, our e-commerce returns capabilities include printing & inserting return labels, disposition, processing, and returning inventory to stock. As a result, you boost customer satisfaction and loyalty with a convenient and seamless returns process.
Experience a returns process that works for you and your customers. A bad returns process can cost your business up to 15% in revenue. With Ryder e-commerce fulfillment solutions, you get customized reverse logistics with a leading returns management platform to ensure you maximize revenue, while cutting costs, and boosting.
The following costs must be taken into account for returns management.
Every part of the returns process will have labor costs, including customer service, financial reconciliations, shipping, warehousing, restocking, and reselling.
Returned goods may need to be repaired, refurbished, relabeled, or repacked.
If an item is returned damaged, it will need to be destroyed and the retailer takes on the cost.
Transporting goods back to your distribution center can involve significant costs.
Take advantage of our partnerships ecosystem for your returns management needs. RyderShip™ offers integrations with top returns software platforms to handle the process for you.
More than 60% of online shoppers say they will not shop with a brand that has a difficult returns processes. If you handle e-commerce returns well, returns can be an opportunity for repeat business. While reverse logistics can be tricky to navigate, a returns management solution from Ryder makes it easy for you and your customers.
Gather data for commonly returned items and provide better customer service.
Customers are more likely to buy if they know that they can easily return things they don't want.
Build trust in your brand, encourage customers to buy from you again, and increase profits.
While the exchange process involves some reverse logistics costs, it helps to prevent revenue from disappearing out the door by replacing a returned item. With Ryder and the right cross-selling and upselling tactics, exchanges can even result in adding more money to your bottom line.
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