Returns Management

Yes. Ryder can receive and disposition e-commerce returns for your brand. This includes discarding items that cannot be resold.

Yes. Customers return products for a variety of reasons and Ryder can receive returns and determine whether they can be immediately returned to inventory, require refurbishment, or if they need to be discarded based on your returns guidelines.

Yes. Ryder’s partner network includes Loop Returns, Happy Returns, AfterShip, Arrive, and Bold Metrics.

Through integrations with select returns platforms, your customers have visibility into the status of their returns.

Yes. Contact us to connect with one of our e-commerce operations experts and tell us more about your specific needs.

Yes. Through integrations with select returns platforms, returns can be turned into opportunities to capture additional sales and revenue for your e-commerce brand.

Yes. Through integrations with select returns management technologies, rates of fraud and abuse of your return policy can be lowered.

The technology providers in our partner network can integrate with almost any logistics, customer service, marketing, and shipping platforms.

Returns management and reverse logistics are two essential components of the reverse supply chain process in e-commerce and retail operations. Managing returns encompasses the policies, procedures, and systems put in place to efficiently handle returned merchandise. It involves processing return requests, issuing refunds or exchanges, restocking returned items, and managing the disposition of returned goods. The primary objectives of returns management are to enhance customer satisfaction by providing a smooth returns experience, minimize the financial impact of returns, and optimize the recovery value of returned merchandise.

Returns logistics specifically focus on the physical transportation and handling of returned products from the customer back to the seller or designated location. It involves planning, coordinating, and executing transportation, packaging, and warehousing activities related to returned goods, with the main goals of streamlining the reverse logistics process, minimizing transportation costs, and ensuring efficient flow of returned merchandise through the supply chain. Both returns logistics and management are integral to effectively managing returns and maintaining customer satisfaction in e-commerce and retail businesses.

Return-ready packaging is packaging that is designed with secondary usage in mind, mainly for customers to send their items back to the warehouse. Using containers with multiple adhesives avoids your staff needing to use yards of tape to seal boxes, saving both time and resources. Furthermore, it minimizes the odds of damage occurring when opened, making it easier to use containers for multiple orders. This includes:

• Pull-tab boxes
• Double-sealed mailer envelopes
• Ziplock bags
• Spare adhesive strips for regular packaging types

Packaging is usually specified by a brand based on their individual requirements. Our team of fulfillment experts can help identify and order the best option for your brand. Ryder offers eco-friendly packaging to help with sustainability initiatives and eliminate wasteful packaging like plastics. These alternatives include renewable packaging, compostable poly mailers (bioplastics), recycled kraft shopping bags or filler, biodegradable packing tape and stickers, recycled corrugated cardboard boxes, and other packaging materials that contribute less waste.